Customer Stories › Williams Lea
Initiated by Chief Technology Officer · XenoDATA engagement
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal, and professional services firms — with a presence in 195 cities across 40 countries and over 10,000 employees. Despite significant investment in technology, their data reporting was a persistent source of problems for both employees and clients. A discovery phase involving 30+ interviews revealed that account managers and supervisors were spending up to 40% of their time exporting, manipulating, and formatting reports. That lost productivity was costing the business over $2.5 million per year — and the underlying data issues still weren't being solved.
A data strategy tied to business value. Williams Lea had invested in technology without a clear foundation — and without executive buy-in grounded in financial impact, nothing could move. The problem wasn't one tool or one team. It cut across six areas: data governance, data architecture, data quality, metadata management, data analytics, and product development.
XenoDATA conducted a thorough audit across all six areas and identified exactly where Williams Lea needed to invest in people, processes, and technology. The findings gave leadership the roadmap they needed. XenoDATA then worked with the team to define business and reporting strategies, implement those strategies into actual workflows, and drive data engagement across the organization. The result was a standardized metric foundation that 40 client organizations could all work from — and the structural backbone that finally made a long-stalled platform migration possible.
For the first time, Williams Lea tied data strategy directly to business value — and that connection secured buy-in from both corporate leaders and front-line employees. Account managers got time back by spending less time pulling reports and more time focusing on client needs and retention. Data maturity improved across the organization. And through a defined and executed data strategy, Williams Lea projected a seven-figure increase in overall EBITDA uplift.
"XenoDATA gave us an incredible data road map to solve our most complex, global data issues. In a world riddled with buzzwords, they helped us understand what our organization had to do to achieve full data transformation and ensured organizational buy-in by tying their recommendations back to true business value."
Nick Morgan, Global Head of Technology, Williams Lea Tag
